Traditionally, natural gas distribution companies such as Consumers Energy and DTE Gas Company have provided all of the services required to bring natural gas to your home. For example, not only would these companies purchase the natural gas supply for your home or business, deliver it, and charge you for this service, they also make sure the delivery system, the network of gas pipelines, is well-maintained and operates safely. If there are any problems, they show up and fix them.
With the Gas Customer Choice Program, you have the freedom to shop around for the best deal that suits your individual household or business needs by selecting someone else, an alternative natural gas supplier, to buy your natural gas from rather than the Utility. It’s the power of choice. If you choose Ardent Natural Gas, as your preferred alternative natural gas supplier, Ardent will deliver your gas to your Utility, Consumers Energy or DTE Gas Company, and they will then deliver it to you through their system. Ardent Natural Gas’ name and phone number will appear on your Consumers Energy or DTE Gas Company bill along with your Ardent Natural Gas rate. Whatever choice you make, Consumers Energy or DTE Gas Company will still deliver the natural gas to your home or business. They will still make sure the delivery system is maintained and will still fix problems that might occur.
No. Your gas charge with Consumers Energy or DTE Gas Company is called the Gas Cost Recovery charge and is a pass-through of Consumers Energy or DTE Gas Company’s natural gas costs including supply, transportation and storage costs. There is no profit margin built into that cost. Consumers Energy or DTE Gas Company’s profit comes from their Gas Distribution Charge and Customer Charge which you will pay to Consumers Energy or DTE Gas Company whether or not you take advantage of the Gas Customer Choice Program.
Yes. Ardent Natural Gas received its license in Case No. U-16910.
There are no costs or fees associated with signing up with Ardent Natural Gas.
Yes, you may switch from another alternative gas supplier. There may be a fee payable to your current alternative gas supplier – check your contract. There may be a $10 fee payable to Consumers Energy or DTE Gas Company if you switch between alternative gas suppliers more than once in a year.
Yes, you have 30 days from the date of contract to switch back without penalty or early termination fee for residential and small commercial (less than 500 Mcf per year) customers. For large commercial (more than 500 Mcf per year) customers, you have 14 days from date of contract to switch back without penalty or early termination fee, unless that 14 days is waived. If you switch after these time frames, you may incur an early termination fee associated with your contract. If you do switch back to Consumers Energy or DTE Gas Company, you will be required to remain with Consumers Energy or DTE Gas Company for 12 consecutive billing periods.
There are three ways you can enroll into a contract with Ardent Natural Gas. First is signing a paper contract provided by an agent of Ardent Natural Gas. Second is completing a Third Party Verification call. Third is completing an online enrollment with email verification.
We currently offer various plans with different lengths of terms. Please ask our customer service representatives for details regarding your individual plan.
All residential and small commercial contracts will automatically continue on a month-to-month basis after the contract expires, cancellable at any time without penalty. Large commercial customers will be required to sign new contracts.
You have 30 days from the date of contract to cancel your contract without penalty or early termination fee for residential and small commercial (less than 500 Mcf per year) customers. After the 30 day unconditional period to cancel, you may be responsible for an early termination fee which is determined by your contract with Ardent Natural Gas. Large commercial customers have the option to cancel the agreement for any reason within the first 14 days, unless this option is waived. After the 14 day period, if a contract is cancelled, the large commercial customer will be responsible for the early termination fee associated with their contract.
